Pitt Digital's vendor partner, Transact, has resolved its issue that affected access to myPitt. We are working with Transact to identify the issue’s root cause and take steps to address it.
We are committed to providing the best possible support to the University community and apologize for any disruptions caused by this outage.
For the latest updates on known issues and planned service maintenance periods, visit status.pitt.edu. Should you encounter any other issues using services provided by Pitt Digital, please submit a ticket to the Technology Help Desk or call +1-412-624-HELP (4357).
Posted Jul 29, 2025 - 12:17 EDT
Monitoring
The vendor has applied an update to mitigate its issue. Preliminary monitoring indicates that access to myPitt has been restored for affected individuals. Pitt Digital continues to closely monitor service to ensure stability and reliability. We will update status.pitt.edu once we have confirmed full service resolution.
Posted Jul 29, 2025 - 10:44 EDT
Update
Pitt Digital continues working with our vendor to resolve the issue and restore service.
Posted Jul 29, 2025 - 09:57 EDT
Investigating
Pitt Digital is aware of an intermittent service provider issue that is affecting the ability of some individuals to access myPitt (my.pitt.edu). The issue is affecting customers beyond the University of Pittsburgh.
As a workaround, individuals experiencing the issue can try clearing their web browser cache or using a private/incognito browser window. Please note that University services you may typically access via myPitt can still be accessed through their direct URL (for example, software.pitt.edu or accounts.pitt.edu). Direct links to many popular IT services are also available in the footer of services.pitt.edu or the digital.pitt.edu website.
Pitt Digital is working with the service provider to resolve the issue as quickly as possible and restore full service. Updates will be posted to status.pitt.edu as more information becomes available.
Posted Jul 29, 2025 - 08:59 EDT
This incident affected: Communication and Collaboration (myPitt (my.pitt.edu)).